Dining In
What kind of food do you serve?
We specialize in smoked meats and barbecue, including ribs, pulled pork, brisket, fried chicken, and comfort food with a focus on flavours of the Waterloo Region and Ontario Craft Beer. Explore our full
menu.
Do you take reservations?
Yes — reservations are highly recommended, especially on evenings and weekends.
Book online or call our front desk. Groups of 6 guests or more must call to reserve and cannot book online.
Our largest table seats a maximum 24 guests comfortably. These spots are often booked out weeks in advance. Larger parties are encouraged to consider
Loft rentals and Bulk Catering.
Is Lancaster Smokehouse accessible?
Main dining room accessible via side entrance. Unfortunately, The Lanc Loft is not accessible due to the age of our building.
Is there parking?
Parking can be limited during busy times, but nearby side streets offer additional options.
Do you have a patio?
Yes — open when weather permits and dog-friendly. When making an indoor reservation, let us know you’d prefer the patio and we’ll accommodate whenever possible.
Ordering & Pickup
Can I order online?
Yes — through our
Order page.
Do you offer delivery?
No — we do not offer delivery or use third‑party apps.
How long does an order take?
Times vary . Order in advance to ensure a specific time. Online ordering may pause during peak volume.
Do you do curbside pickup?
Yes — If you order online and have paid in advance, you can park in one of our designated takeout spots at the side of the restaurant and call us. We will gladly bring it out to your car!
Do you sell gift cards?
Yes — available in-store and online. Visit
Gift Cards.
How do I collect loyalty points?
Points are collected automatically when ordering online or by adding a phone number to your order. Sign up or check your balance on our
Loyalty Program page.
Back of House Pizza
What is Back of House Pizza?
Do you serve Back of House Pizza in The Smokehouse dining room?
Not normally — except during Happy Hour (Tue–Thu, 4–6 p.m.).
Is it available every day?
Available Tuesday to Saturday, 4–9 p.m.
When should I order??
Can I customize toppings?
Simple omissions only (like removing basil).
Where do I find Back of House Pizza?
Behind the Smokehouse — just look for the neon Happy Slice.
What kind of oven do you use?
We use a Pizza Master Model 942 electric double deck over.
Catering & Events
Do you offer catering?
Yes — corporate events, weddings, staff lunches, food truck events, backyard parties, full-service catering and buffets.
How much meat should I order?
Half a pound per person is typically a safe average, but may vary based on your guests' specific needs.
Do you have a private event space?
Yes — the Lanc Loft above the restaurant, ideal for up to 100 guests.
How do I get a quote or check availability?
Use the form on our
Catering page or contact our Catering Manager Neil.
How long does it take to get a response?
We respond to all emails and calls as quickly as possible, but work with a small hands on team who are often out on deliveries or events. Please allow up to 2 business days for any non urgent responses.
How far in advance should I book?
Bulk orders require a minimum of 48 hours, but please place your order as early as possible. During busy times, we reach capacity for space on the smoker, and early booking helps ensure we can accommodate your order.
Loft rentals are often booked out months in advance for highly sought after dates such as weekends in the summer & holidays.
General Information
Do you have vegetarian options?
Yes — several of our most popular items such as Mac & Cheese, Fried Brussel Sprouts, and BBQ Nachos. All items made with pork are marked on our
menu with a *P* beside the item.
Do you have gluten-free options?
Many smoked meats and sides are gluten-free. Cross-contamination may occur for any fried items. All items that are gluten free are marked on our
menu with *GF* beside the Item.
Cornbread can be subtituted for 4oz of our Dilly Coleslaw.
Is your meat halal?
Supplier is halal-certified, but cross-contamination is possible. Fried chicken has lowest risk.
Is the restaurant family-friendly?
Yes — casual and kid-friendly.
How is your barbecue cooked?
Where are you located?
We’re located in Kitchener–Waterloo in the Bridgeport area at 574 Lancaster Street West. Get directions on
Google Maps, where we have a 4.6-star rating backed by thousands of 5-star reviews from our local community!
Who owns Lancaster Smokehouse?
Lancaster Co., founded by Chris and Cathy Corrigan, operating since 2011. Learn more about the history
here.
Signature Products
What signature products do you sell?
We make our own BBQ sauces, Corrigan’s Secret Rubs, and vacuum‑sealed smoked meats. View all products:
Signature Products.
What kind of meats do you Vac Seal?
We sell 1lb packs of our Pulled Pork, Beef Brisket, Pork Ribs, Sausages, Chicken Legs, and Mac & Cheese.
Orders require 48 hours preperation time.
Are your signature products gluten-free?
Yes — our sauces and rubs are gluten‑free and dairy‑free.
Where can I buy your products?
Do you offer wholesale?
Click here to contact us.
